Empowering enterprises with actionable insights from conversations
Voice AI Platform that Creates Efficient Workflows and Enhances Productivity
Our platform has the flexibility to adapt to your domain and can be easily customised and optimized for various verticals of an enterprise in minimum time.
Domain Adaptability allows our platform to accurately convert your speech to text regardless of the accent.
Our platform provides real time and post time processing of huge quantities of data.
Our platform can be deployed on-premises –ensuring data remains within your private setting– with your choice of cloud provider.
Mashinga Speech engine is build on some of the best deep learning and hybrid algorithms
Ability to process, identify and differentiate audio from multiple speakers involved during a conversation.
Ability to be deployed and optimized in BFSI, Telco and Broadcast domains.
Ability to deliver real-time and accurate transcription of speech to text on your screens.
Ability to host your speech to text across public and private clouds as per your convenience ensuring data privacy.
Voice Driven Customer Service
Medical transcription and doctors assistant
Accept user orders over the phone / Voice.
“I want a chicken margarita pizza with extra olives, chicken and cheese burst crust”
Use Speech to text and NLP to do one step resolution over call without involving a support agent thereby reducing 30-40% of call volumes taken by human.
Extract call analytics to tag / Classify the calls and identify the most common requested features from call transcripts and define actions.
Analyse every call to measure the agent effectiveness, use sentiment analysis to measure customer feedback and improve the experience.
Keep track of Key Conversations,view relevant data is stream of information and avoid escalations in B2B communication by using sentiment based flags.
Summarize and Transcribe calls. Analyze and provide live agent assistance using Call automation.
Process Existing call recordings using Speech to Text and NLP.
Add captions to your media content or transcribe your podcasts.
Turn conversations into actionable insights.
+91 94477 33573
contact@mashinga.com
Mashinga Tech, Ground floor, CIE, Vindhya C4, IIIT Hyderabad, Gachibowli, Hyderabad, Telangana 500032